Privacy Policy

DC Commercial ("we", "us", "our") provides commercial real estate sales, leasing and property management services in Toowoomba and the surrounding region. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and disclose it, and how you can access, correct, or ask questions about your information.

This policy applies to our website (dccommercial.com.au), our property listings, and our dealings with property owners, tenants, buyers, and enquirers.

Depending on how you interact with us, we may collect:

• Name, email address, and phone number
• Details of the property you're enquiring about, and the content of your enquiry or message
• If you are a property owner, tenant, or landlord: property address, lease or ownership details, and financial information relevant to managing your property or lease
• Technical information collected automatically when you visit our website, such as IP address, browser type, device type, pages viewed, and referring website (see Section 6, Cookies and Analytics)

We do not knowingly collect sensitive information (such as health information) unless it is directly relevant to a specific transaction and you have provided it to us voluntarily.

We collect personal information:

• Directly from you, when you submit an enquiry form on our website, call, email, or otherwise contact us
• When you apply to lease, purchase, or list a property with us
• From publicly available sources, such as property title or corporate registry searches, where relevant to a transaction
• Automatically through our website, via analytics and security tools (see Section 6)

We use personal information to:

• Respond to your enquiries about properties for sale or lease
• Provide our sales, leasing, and property management services
• Communicate with property owners about their listings, campaigns, and enquiries received
• Maintain accurate records in our client relationship management (CRM) system
• Improve our website and services, and monitor for spam or fraudulent enquiries
• Comply with our legal obligations

We do not sell your personal information to third parties.

We may disclose personal information to:

• Our CRM provider (Reapit), which stores and manages enquiry and client records on our behalf
• Property listing portals (such as realcommercial.com.au and commercialrealestate.com.au), where required to publish or manage a listing
• Analytics and security service providers (such as Google Analytics), to help us understand website usage and protect against spam
• Our hosting provider, to operate our website
• Property owners or landlords, where an enquiry directly relates to their property
• Professional advisers (such as our accountant or lawyer), where necessary
• Government or regulatory bodies, where required by law

We take reasonable steps to ensure any third party handling your information on our behalf protects it consistently with this policy.

Our website uses cookies and similar technologies, including Google Analytics (GA4), to understand how visitors use our site and to improve its performance. This may involve information being processed on servers located overseas (see Section 8).

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality, such as saved search filters.

Our website may also be visited by automated tools and AI systems (such as search engine and AI crawlers) for indexing purposes; these do not collect personal information in the way described in this policy.

We may use your contact details to send you information about properties, market updates, or our services, where you would reasonably expect this or have consented to it. You may opt out of direct marketing at any time by contacting us using the details in Section 11, or by using the unsubscribe option in any marketing email.

To the maximum extent permitted by law, DC Commercial excludes all liability for any loss or damage (including indirect or consequential loss) arising from your use of this website or reliance on any information published on it. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot lawfully be excluded.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure hosting, encrypted data transmission (HTTPS), access controls on our internal systems, and regular software updates.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

In the event of a data breach involving your personal information that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

You may request access to, or correction of, the personal information we hold about you by contacting us:

• Email:Show email
• Phone:Show number
• Post:96 Mort Street, Toowoomba QLD 4350

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the "last updated" date shown above.

• Email:Show email
• Phone:Show number
• Website:dccommercial.com.au